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One or more of my modules is not communicating with the GPM software. What should I do?
One or more of my modules is not communicating with the GPM software. What should I do?
There may be a problem with the radio frequency (RF) chip attached to the circuit board. This is a dark green/blue colored chip with a black antenna. Reference RF Service Procedure 13 for help in identifying the part. A little self-diagnosis can be done to determine if this part has failed. With the GPM program running, identify a module that is communicating normally. Let's say that module 1 is not working and module 2 is the working one. Unplug and remove the batteries from modules 1 and 2. Shut down the GPM program and restart it. Remove the RF chip from both modules, being careful to avoid pulling on the antenna. Plug the #1 RF chip onto module #2's circuit board and plug the #2 RF chip onto module #1's circuit board, effectively switching RF chips.
If the #2 RF chip works in module #1 and if the #1 RF chip does not work in module #2, the the #1 RF chip is not working and needs to be replaced. Unplug the batteries and return the RF chips to their respective modules. Contact ANKOM Technology at https://www.ankom.com/contact/technical-services or call 315- 986-8090 a replacement RF chip, part #7013. Indicate the RF chip number and the network number of your RF Gas Production System when contacting so that the RF chip is programmed properly. The network number could be any of 1-5 and is noted in the upper right corner of the ANKOM sticker on the RF2 Base Coordinator on the line following the "N".
If the #2 RF chip does not work in module #1 and the #1 RF chip works in Module #2, there is no problem with the #1 RF chip, but the problem is with the circuit board for Module #1. Contact ANKOM Technology at https://www.ankom.com/contact/technical-services or call 315-986-8090 for a replacement RF circuit board, part #7007. Reference RF Service Procedure 13 for help with installation of this part.
If the #2 RF chip does not work in module #1 and the #1 RF chip does not work in Module #2, both the RF chip and circuit board are faulty in Module #1. Email ANKOM Technology at https://www.ankom.com/contact/technical-services or call 315-986-8090 for a replacement RF chip, part #7013 and an RF circuit board, part #7007. Reference for help with installation of these parts RF Service Procedure 13
Why are my modules with temperature sensors not communicating with the GPM software?
Why are my modules with temperature sensors not communicating with the GPM software?
You must run GPM software version 9.7 or greater when operating modules with temperature sensors.