The PC is not connecting to the Coordinator. What do I do?

1.  Verify that you have a Gen2 Coordinator:  A Gen2 Coordinator will have a number that is less than 1,000.  If you have connectivity issues and your coordinator number is greater than 1,000 you have a Gen3 system. In that case, contact ANKOM using the contact link shown below.

2.  Verify the problem: If you have this problem, when you attempt to start the GPM program you will see on your PC the message “Cannot access ANKOM Coordinator device,” OR while running the GPM program you will see the words “Not Connected” next to the word “Coordinator”.

If you are experiencing either of the failure modes detailed in #2 above, download this zip file.  Open the enclosed ReadMe pdf file and follow the directions.

If you need further assistance, contact ANKOM at https://www.ankom.com/contact/technical-services.