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Frequently Asked Questions

Refer to XT15 Service Procedure Fault – ETS (X5S016). Note: Older XT15 software may present variations in fault wording. Should technical service be required, please photograph the fault screen so the technician can verify the software version.

 
Frequently Asked Questions

This fault display means that at the end of the extraction, the level sensor detected solvent in the vessel (at the end of the run, the vessel should be empty and the sensor should not detect solvent). The instrument has either a Teflon Level Sensor...

 
 
Frequently Asked Questions

This can occur with samples that are very low in fat. Moisture left in low-fat samples after extraction is the issue. As AOCS Procedure AM 5-04 indicates, when the Filter Bags are removed from the Extractor, they should be placed in an oven at 100...

 
 
 
 
 
Frequently Asked Questions

Crude Fat results could be low for any of the following reasons: The extraction was not run long enough. The sample was not post-extraction dried enough. Fat migrated from a bag during the pre-dry step. Desiccant was either not used or incorrectly...

 
 
 
Frequently Asked Questions

There is a leak. The most common cause is a leaky Q1 valve, which would cause cooling water to flow into the vessel during the heating stage. To test: Turn the instrument completely off but keep the water supply on. Check to see if water is running...

 
 
 
Frequently Asked Questions

Possible Causes: (1) The dial on the heat sealer may not be turned up high enough. To seal the XT4 Bag, the dial must be set at approximately "6." (2) The heating element is broken. On the sides of the Teflon cover are two shiny metal strips that...

 
 
 
 
 
Frequently Asked Questions

There are three primary reasons for high Crude Fat results. (1) The bag is not completely sealed; therefore the sample gets lost during extraction. (2) A bag picks up surface fat from another sample. (3) Incomplete drying in the pre-extraction phase...

 
 
 
Frequently Asked Questions

Possible Causes: The rinse water supply temperature did not meet method standards. This may affect results with certain samples. Make sure the water supply has a temperature no less than 50°C for Crude Fiber, or no less than 70°C for ADF and NDF...

 
 
 
 
 
 
 
 
Frequently Asked Questions

A "Low Pressure" error occurs when the vessel does not have at least 3 psi after 13 minutes. Possible Causes: (1) The lid was not tight. You do not have to over tighten the lid, but it needs to be snug. Usually, a finger tight + 1/4 turn is adequate...

 
 
 
Frequently Asked Questions

A "drain error" usually occurs if the level sensor senses the solution in the vessel after the drain has opened. If the vessel is empty, and the level sensor indicates "Full," the level sensor must be fixed. If the vessel is full of solution after...

 
Frequently Asked Questions

"----" indicates there has been an electrical malfunction. Reset the Controller. Refer to A2000 Service Procedure Controller (Temp) Menu Setup (AS015). If the "----" still shows, you will need to replace the Ascon Controller ( Part #: A09 ). Possible...

 
 
 
Frequently Asked Questions

It is possible to follow an NDF run with an ADF run using the same sample and Filter Bag. However, samples that are high in pectin, tannins, glucans, and fructans can produce lower-than-expected ADF values when NDF was run first. This is because...

 
Frequently Asked Questions

F57 The porosity of the ANKOM F57 Filter Bag is 25 microns. The design of the filter bag provides a three-dimensional filter matrix similar to the filtering effect of a glass crucible. The F57 Filter Bag provides equal filtration without the manual...

 
 
Frequently Asked Questions

The drain valve has been told to open, but after 30 seconds the drain-open switch has failed to open the drain. Possible Causes: (1) The wires on the drain valve have become disconnected. Unplug the instrument, check the drain valve, and reattach any...