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Frequently Asked Questions

Replacement of the dryer completely depends upon how often it is used to dry hydrolysis samples. The filter should be changed when the filter bags do not dry sufficiently after hydrolysis at 110°C for three hours (adding pH paper in the desiccant...

 
Frequently Asked Questions

When using the ANKOM Rapid Dryer to dry acid hydrolysis samples, the airflow through the special hydrolysis filter ( Part #: RD2 ) will eventually become too limited and the filter will need to be changed. To check the air filter for proper airflow...

 
 
Frequently Asked Questions

This can occur with samples that are very low in fat. Moisture left in low-fat samples after extraction is the issue. As AOCS Procedure AM 5-04 indicates, when the Filter Bags are removed from the Extractor, they should be placed in an oven at 100...

 
 
 
Frequently Asked Questions

Possible Causes: (1) The dial on the heat sealer may not be turned up high enough. To seal the XT4 Bag, the dial must be set at approximately "6." (2) The heating element is broken. On the sides of the Teflon cover are two shiny metal strips that...

 
 
 
Frequently Asked Questions

1. Verify that you have a Gen2 Coordinator: A Gen2 Coordinator will have a number that is less than 1,000. If you have connectivity issues and your coordinator number is greater than 1,000 you have a Gen3 system. In that case, contact ANKOM using the...

 
 
Frequently Asked Questions

To update your GPM software: 1) Purchase the GPM software appropriate for your system. GEN2 systems (serial #’s <900) require GPM software version 11.4 ( Part #: RF3 ) GEN3 systems (serial #’s >1000) require GPM software version 15.0 ( Part #: RF3X )...

 
 
 
 
 
Frequently Asked Questions

The solenoid will become hot if the valve open check box is left checked. Normal valve openings are very brief and within a range of 10-1000 milliseconds, which does not cause the solenoid cylinder to get hot. If the Open Valves button is clicked or...

 
 
 
 
 
Frequently Asked Questions

Due to the discontinuation of certain parts, ANKOM can no longer replace the RF programmed chip (Part #: RF45) and the Circuit Board (Part #: 7007) in Gen2 modules. All other repairs and replacement parts will continue to be available indefinitely.

 
 
Frequently Asked Questions

Just prior to use, charge your rechargeable batteries (Part #: RF16 or RF46 ) for at least three hours using the 10-Station Battery Charger ( Part #: RF25 ). A fully charged battery when plugged into a module should read 6.7V or higher on the GPM...

 
Frequently Asked Questions

No, the batteries (Part #: RF16 or RF46 ) should not get hot. If this happens, the battery pack may be defective, or the module's circuit board may have failed. Install another fully charged battery pack in the module. Then, perform the module...

 
 
 
 
 
 
 
 
Frequently Asked Questions

The Overtemp message happens when the ANKOM HCl Instrument is heating but there is no solution in the vessel. The quartz heaters will heat the vessel and the ETS (Emergency Temperature Switches) will trip. Possible Causes: The instrument was not...

 
 
 
Frequently Asked Questions

In developing our hydrolysis process, we did extensive research into acid and base hydrolysis. We found that the acid hydrolysis did well with a variety of samples, including those normally hydrolyzed in a base solution, i.e., dairy products. As a...

 
 
 
 
 
 
 
 
Frequently Asked Questions

Since your GPM software runs on a PC, power sources, the operating system (e.g., Windows) settings, as well as other programs and network connections on the PC can affect the GPM software. Power If your PC is being powered by a battery or an...

 
 
 
 
 
 
Frequently Asked Questions

Battery life can be extended by unplugging the battery (Part #: RF16 or RF46 ) when a module is not being used. In addition, utilizing a longer live interval, such as 60 seconds, will extend battery life. Minimizing the use of the "Open Valves"...