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Frequently Asked Questions

Refer to XT15 Service Procedure Fault – ETS (X5S016). Note: Older XT15 software may present variations in fault wording. Should technical service be required, please photograph the fault screen so the technician can verify the software version.

 
Frequently Asked Questions

This fault display means that at the end of the extraction, the level sensor detected solvent in the vessel (at the end of the run, the vessel should be empty and the sensor should not detect solvent). The instrument has either a Teflon Level Sensor...

 
 
Frequently Asked Questions

This can occur with samples that are very low in fat. Moisture left in low-fat samples after extraction is the issue. As AOCS Procedure AM 5-04 indicates, when the Filter Bags are removed from the Extractor, they should be placed in an oven at 100...

 
 
 
 
 
Frequently Asked Questions

Crude Fat results could be low for any of the following reasons: The extraction was not run long enough. The sample was not post-extraction dried enough. Fat migrated from a bag during the pre-dry step. Desiccant was either not used or incorrectly...

 
 
 
Frequently Asked Questions

There is a leak. The most common cause is a leaky Q1 valve, which would cause cooling water to flow into the vessel during the heating stage. To test: Turn the instrument completely off but keep the water supply on. Check to see if water is running...

 
 
 
Frequently Asked Questions

Possible Causes: (1) The dial on the heat sealer may not be turned up high enough. To seal the XT4 Bag, the dial must be set at approximately "6." (2) The heating element is broken. On the sides of the Teflon cover are two shiny metal strips that...

 
 
 
 
 
Frequently Asked Questions

There are three primary reasons for high Crude Fat results. (1) The bag is not completely sealed; therefore the sample gets lost during extraction. (2) A bag picks up surface fat from another sample. (3) Incomplete drying in the pre-extraction phase...

 
 
Frequently Asked Questions

The enzyme tubing should be changed annually under normal use. Heavy use may necessitate a shorter timeframe between tubing changes. The Enzyme Tubing Replacement Kit ( Part #: TDF67 ) is available for purchase by contacting ANKOM Technology at (315)...

 
 
 
 
 
Frequently Asked Questions

Do NOT run this instrument without an adequate DRY Nitrogen Supply. The instrument is powered by pneumatics that are not compatible with moisture, commonly found in compressed air. Nitrogen is also recommended as an extra precaution when handling...

 
 
Frequently Asked Questions

The touchscreen display will give you the option to Retry , Override , or Abort the run. Retry will simply try the delivery again. Override will ignore the fault for the remainder of the run. Abort will stop the run entirely. To analyze the problem...

 
 
 
 
 
 
 
 
 
Frequently Asked Questions

Order the Fill Nozzle Replacement Kit ( Part #: TDF79 ) by contacting ANKOM Technology at (315) 986-8090 or by ordering online. Refer to the TDF Service Procedure Fill Nozzle Installation Procedure (TS014).

 
 
Frequently Asked Questions

An E11 fault is the result of the high-pressure sensor reading input pressure below 35 psi. N2 input pressure is always monitored and the fault could occur at any point during a run. The fault will interrupt the run and wait for the operator to...

 
 
 
Frequently Asked Questions

Static electricity during the weighting process: The largest contributor to poor results is the effect of static electricity on the weighing process. Because plastic gloves can contribute to static electricity, only use anti-static gloves. To...