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Frequently Asked Questions

Due to the discontinuation of certain parts, ANKOM can no longer replace the RF programmed chip (Part #: RF45) and the Circuit Board (Part #: 7007) in Gen2 modules. All other repairs and replacement parts will continue to be available indefinitely.

 
 
Frequently Asked Questions

Just prior to use, charge your rechargeable batteries (Part #: RF16 or RF46 ) for at least three hours using the 10-Station Battery Charger ( Part #: RF25 ). A fully charged battery when plugged into a module should read 6.7V or higher on the GPM...

 
Frequently Asked Questions

No, the batteries (Part #: RF16 or RF46 ) should not get hot. If this happens, the battery pack may be defective, or the module's circuit board may have failed. Install another fully charged battery pack in the module. Then, perform the module...

 
 
 
 
Frequently Asked Questions

The solenoid will become hot if the valve open check box is left checked. Normal valve openings are very brief and within a range of 10-1000 milliseconds, which does not cause the solenoid cylinder to get hot. If the Open Valves button is clicked or...

 
 
 
 
 
Frequently Asked Questions

To update your GPM software: 1) Purchase the GPM software appropriate for your system. GEN2 systems (serial #’s <900) require GPM software version 11.4 ( Part #: RF3 ) GEN3 systems (serial #’s >1000) require GPM software version 15.0 ( Part #: RF3X )...

 
Frequently Asked Questions

1. Verify that you have a Gen2 Coordinator: A Gen2 Coordinator will have a number that is less than 1,000. If you have connectivity issues and your coordinator number is greater than 1,000 you have a Gen3 system. In that case, contact ANKOM using the...

 
 
 
 
 
 
 
 
 
 
 
Frequently Asked Questions

Since your GPM software runs on a PC, power sources, the operating system (e.g., Windows) settings, as well as other programs and network connections on the PC can affect the GPM software. Power If your PC is being powered by a battery or an...

 
 
 
 
 
 
Frequently Asked Questions

Battery life can be extended by unplugging the battery (Part #: RF16 or RF46 ) when a module is not being used. In addition, utilizing a longer live interval, such as 60 seconds, will extend battery life. Minimizing the use of the "Open Valves"...

 
Frequently Asked Questions

Using the 10-Station Battery Charger (Part #: RF25 ) it should take only three hours to fully charge your rechargeable batteries (Part #: RF16 or RF46 ). The green indicator lights on the charger should begin to turn green within two to three hours...

 
 
 
 
 
Frequently Asked Questions

The volume of "dead space" between the vent valve and the septum on an RF module is .003 cubic inches for the RED capped modules, and .043 cubic for the BLACK capped modules.