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Frequently Asked Questions

The enzyme tubing should be changed annually under normal use. Heavy use may necessitate a shorter timeframe between tubing changes. The Enzyme Tubing Replacement Kit ( Part #: TDF67 ) is available for purchase by contacting ANKOM Technology at (315)...

Frequently Asked Questions

Possible Causes: (1) The dial on the heat sealer may not be turned up high enough. To seal the XT4 Bag, the dial must be set at approximately "6." (2) The heating element is broken. On the sides of the Teflon cover are two shiny metal strips that...

Frequently Asked Questions

Do NOT run this instrument without an adequate DRY Nitrogen Supply. The instrument is powered by pneumatics that are not compatible with moisture, commonly found in compressed air. Nitrogen is also recommended as an extra precaution when handling...

Frequently Asked Questions

Replacement of the dryer completely depends upon how often it is used to dry hydrolysis samples. The filter should be changed when the filter bags do not dry sufficiently after hydrolysis at 110°C for three hours (adding pH paper in the desiccant...

Frequently Asked Questions

When using the ANKOM Rapid Dryer to dry acid hydrolysis samples, the airflow through the special hydrolysis filter ( Part #: RD2 ) will eventually become too limited and the filter will need to be changed. To check the air filter for proper airflow...

Frequently Asked Questions

The touchscreen display will give you the option to Retry , Override , or Abort the run. Retry will simply try the delivery again. Override will ignore the fault for the remainder of the run. Abort will stop the run entirely. To analyze the problem...

Frequently Asked Questions

We suggest a purity of 99.998% nitrogen or purer as it is used to expedite solvent evaporation. We have not tested less pure nitrogen and therefore cannot validate that it will not adversely affect analyte recovery.

Frequently Asked Questions

A "drain error" usually occurs if the level sensor senses the solution in the vessel after the drain has opened. If the vessel is empty, and the level sensor indicates "Full," the level sensor must be fixed. If the vessel is full of solution after...

Frequently Asked Questions

Possible Causes: The power cord is not plugged into the unit or power source. The main power switch is not turned on. One of the system circuit breakers (fuses) needs to be replaced. Refer to DELTA Service Procedure Fuse Replacement (DES025).

Frequently Asked Questions

Refer to XT15 Service Procedure Fault – ETS (X5S016). Note: Older XT15 software may present variations in fault wording. Should technical service be required, please photograph the fault screen so the technician can verify the software version.

Frequently Asked Questions

This fault display means that at the end of the extraction, the level sensor detected solvent in the vessel (at the end of the run, the vessel should be empty and the sensor should not detect solvent). The instrument has either a Teflon Level Sensor...

Frequently Asked Questions

This can occur with samples that are very low in fat. Moisture left in low-fat samples after extraction is the issue. As AOCS Procedure AM 5-04 indicates, when the Filter Bags are removed from the Extractor, they should be placed in an oven at 100...

Frequently Asked Questions

A "Low Pressure" error occurs when the vessel does not have at least 3 psi after 13 minutes. Possible Causes: (1) The lid was not tight. You do not have to over tighten the lid, but it needs to be snug. Usually, a finger tight + 1/4 turn is adequate...

Frequently Asked Questions

The solenoid will become hot if the valve open check box is left checked. Normal valve openings are very brief and within a range of 10-1000 milliseconds, which does not cause the solenoid cylinder to get hot. If the Open Valves button is clicked or...

Frequently Asked Questions

For illustrations of melted trays, see A200 Service Procedure Temp Probe Replacement (FS016). Bag suspender trays can melt when there is not enough solution in the vessel to cover all of the trays while the instrument's heat is activated. Possible...

Frequently Asked Questions

There is a leak. The most common cause is a leaky Q1 valve, which would cause cooling water to flow into the vessel during the heating stage. To test: Turn the instrument completely off but keep the water supply on. Check to see if water is running...

Frequently Asked Questions

When the rotation switch is activated on the Daisy, the jars should continue to rotate until the switch is turned off. Possible Causes: There is not enough friction between the outside surface of the jars and the rollers on the instrument. This is...

Frequently Asked Questions

Possible Causes: The rinse water supply temperature did not meet method standards. This may affect results with certain samples. Make sure the water supply has a temperature of no less than 50°C for Crude Fiber or no less than 70°C for ADF and NDF...

Frequently Asked Questions

To get this fault, the temperature sensor in one or more of the paddle heaters is reporting high temperatures. This could occur at different times under specific conditions such as: During the Amylase phase or when the instrument is idle if a...

Frequently Asked Questions

Static electricity during the weighting process: The largest contributor to poor results is the effect of static electricity on the weighing process. Because plastic gloves can contribute to static electricity, only use anti-static gloves. To...