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Frequently Asked Questions

1. Verify that you have a Gen2 Coordinator: A Gen2 Coordinator will have a number that is less than 1,000. If you have connectivity issues and your coordinator number is greater than 1,000 you have a Gen3 system. In that case, contact ANKOM using the...

 
 
 
 
Frequently Asked Questions

It is important that the rinse water going into the instrument is at least 50°C for Crude Fiber and 70°C for detergent fibers. For safety purposes, most hot water heaters are set lower than 70°C. In addition, if there is a substantial distance...

 

The Dairy One Forage Laboratory receives samples of feed, forages, byproducts, and ingredients from around the world each day. Known for their versatility of livestock and exotic animal feed analysis across a variety of industries, Dairy One needed...

 
 

Since 1987, EPL has offered analytical services in the realms of agricultural and nutritional chemistry while also expanding into molecular biology. In 2018, they joined the Tentamus Group, becoming a global player in their field. Industries they...

 

The Nestle Quality Assurance Center (NQAC) in Dublin, Ohio specializes in food quality and safety testing for food and ingredient manufacturers around the world. With locations in Asia, Europe, and North and South America, Nestle is a renowned global...

 

Located at the picturesque Cochno Farm and Research Centre as part of the University of Glasgow, the lab team of Prof. Murray, Prof. Hastie, Dr. Farci, Daisy Taylor, and Stefan Yerby specialize in equine and ruminant nutrition. Together, they...

 

"The challenge was to increase analytical volume and decrease technician intervention in a controlled system that would maintain Eurofins’ standards for precision and accuracy; the ANKOM 2000 Fiber Analyzer met that goal." -Kent Karsjens, Eurofins...

 

"ANKOM Technology has been great to work with as we developed unique methods to advance our inoculate technology. We like the speed and ease of operation ANKOM products provide." -Lesa Nuzback, Dupont Pioneer Livestock Nutrition Center The DuPont...

 

"My experience with ANKOM products in past jobs in both the industrial and academic setting made the decision to purchase new ANKOM systems for the university very easy." -Professor David Vagnoni The Animal Production and Protection Department at...

 

"The ANKOM Automatic TDF System is a wonderful instrument and has made our Dietary Fiber analysis far more efficient and much easier." -Ayoub Taher, Kuwait Institute for Scientific Research KISR conducts scientific research and performs technological...

 
 
Frequently Asked Questions

F57 The porosity of the ANKOM F57 Filter Bag is 25 microns. The design of the filter bag provides a three-dimensional filter matrix similar to the filtering effect of a glass crucible. The F57 Filter Bag provides equal filtration without the manual...

 
 
 
 
 
 
 
 
Frequently Asked Questions

Refer to XT15 Service Procedure Fault – ETS (X5S016) or Refer to XT10 Service Procedure Fault - ETS (X0S002). Note: Older XT10 or XT15 software may present variations in fault wording. Should technical service be required, please photograph the fault...

 
 
 

Columbia Laboratories, a third-party analytical laboratory, specializes in analyzing products consumed or used by the public. This includes food products such as finished goods, pet foods, supplements, and raw ingredients, and environmental testing...

 
 
Frequently Asked Questions

This fault display means that at the end of the extraction, the level sensor detected solvent in the vessel (at the end of the run, the vessel should be empty and the sensor should not detect solvent). The instrument has either a Teflon Level Sensor...

 
 
Frequently Asked Questions

The RFS GPM software has been tested and is currently compatible with Windows 11. To run the ANKOM GPMx Software (version 15.0 or later), your computer must have the following programs: Windows 10 or later Microsoft Excel 2003 or later Microsoft.Net...

 
Frequently Asked Questions

When labeled with the acetone resistant marker (part # F08), F57 and F58 bags must be sprayed or wetted with acetone and allowed to air-dry prior to the analysis. The acetone resistant marker will wash off the bags if it is not set with acetone prior...

 
 
 
Frequently Asked Questions

There are a number of reasons why the bags are not sealing well: The dial on the heat sealer may not be turned up high enough. To seal F57 and F58 Filter Bags, the dial must be set around "4-5", while XT4 Filter Bags are sealed at "6." The setting...

 
 
 
 
Frequently Asked Questions

Research with high fat samples has given us the following understandings: Some samples with fats that have low melting point triacylglycerides or emulsifiers may encounter fat migration during hydrolysis. To improve fat retention, increase the level...

 
Frequently Asked Questions

Negative results can occur when: Very low fat content samples are not dried properly after solvent extraction. Refer to AOCS AM 5-04 for proper technique. After solvent extraction, filter bags must be dried in an oven at 100 - 105°C for 15-30 minutes...

 
Frequently Asked Questions

There are three primary reasons for high crude fat results: Incomplete drying in the pre-extraction phase. This is the biggest contributor to high crude fat results. It is vital that all the moisture in the sample is removed before extraction as the...

 
Frequently Asked Questions

Yes, high fat samples are dried in weighing tins, to collect fat that migrate from the bag during pre-extraction drying. High fat samples can be defined as meat sample with a fat content >15% and plant samples with a fat content >20%. Find details in...

 
Frequently Asked Questions

A drain error usually occurs if the level sensor is sensing solution in the vessel after the drain has opened. If the vessel is empty, and the level sensor indicates "Full," then the level sensor must be fixed. If the vessel is full of solution after...